FINASTRA
Finastra
: Delivering the future of Open Finance through technology
Leading with a customerfirst technology mindset Soper describes how his formative career years shaped the technologist he was to become . “ I sat alongside traders on the equities , fixed income and ADR desks ,” he said . “ This was key in instilling a sense of urgency and a view on how crucial technology was to business processes – traders simply could not miss a trade . It also provided a very direct perspective on the customer experience . This is something I ’ ve carried ever since .”
From there , he has continued to focus on the applications of technology within Financial Services , to mitigate business problems and improve the operations and experiences of his broad range of clients ; a task , he says , that brings variety and personal reward at Finastra .
Reflecting on his position , he says , “ I ’ m not sure there is an average day , but regardless of the task , our primary focus is always finding ways to improve the customer experience at every step of their journey – whether the customer is a client or a colleague . It ’ s about finding the balance between creating efficiency through streamlined operations , managing risk and compliance , and delivering innovation and better experiences that improve the day-today roles of our customers .”
The pandemic further accelerated the need to deploy technologies to support a largely remote workforce . “ Over the last 18 months , there was an immediate need
“ We see our role evolving to become the orchestrator in connecting [ Financial Services ] players . It ’ s a really exciting time ”
RUSS SOPER CIO , FINASTRA
104 January 2022