- Gain visibility into the digital employee experience - Implement automations - Optimize IT assets
Hybrid work has fundamentally changed the relationship between employees and IT . We used to work at the office , now we work in a thousand offices . For IT , visibility into the true user experience in remote settings is critical for supporting a productive and happy workforce .
Lakeside Software ’ s Digital Experience Cloud , powered by SysTrack , delivers that visibility by taking a more holistic view of remote environments so IT can quickly identify productivity roadblocks , thoroughly troubleshoot issues , optimize setups , and do more to improve digital experiences for remote workers .
When Finastra shifted to a proactive IT model to support a distributed workforce , it identified Lakeside as a partner that could provide rapid insights to prioritize and proactively address the most urgent challenges affecting employees ’ digital experience .
“ We identified that we needed to invest in a digital experience management solution so we could get that visibility and measure how well IT is doing ,” said Russ Soper , CIO at Finastra . “ We wanted to be able to see when users are having issues without just waiting for employees to phone the service desk . We can ’ t fix what we can ’ t see .”
Lakeside ’ s Digital Experience Cloud monitors all the factors that impact end-user experience directly from the digital workplace and then analyzes that data to provide IT with an accurate view into the current state of your end-user computing environment .
Finastra can now intelligently calculate an end-user experience score and view the data it needs to ensure that score is up to the company ’ s standards .
This depth of visibility has enabled the Finastra IT team to design proactive IT processes that ensure an optimal end-user experience and deliver better outcomes for the business . “ Lakeside has enabled us to be far more data-driven and proactive in detecting an issue before it affects the user experience ,” said Soper . “ We now see that quickly in a data-driven way , so we can now focus on addressing it before it manifests into an incident .”
Learn more