Technology Magazine January 2022 | Page 257

BELL CANADA

“ WE ' RE FAST APPROACHING ABOUT A HUNDRED PROCESSES THAT WE ' VE BEEN ABLE TO ROBOTISE ”

MARCO SCIARRA DIRECTOR OF OPERATIONAL PLANNING AND TECHNOLOGY , BELL CANADA
Sciarra explained that Bell is keen to partner with companies that have “ already mastered certain aspects of what Bell is trying to achieve . By selecting the right partner , we ’ re able to focus on what we do best and incorporate what they do best .”
He added : “ Blue Prism has done a really good job of developing a suite of applications that are leading in terms of their capabilities .”
Not only do Blue Prism and Bell work together to support Bell in its quest for automation , but Sciarra himself is also on the customer advisory board at Blue Prism and as a result supports the company with its own mission .
“ We do realise that Blue Prism has much bigger clients out there that they do business with , yet they ' ve always listened to us ,” explained Sciarra .
“ They ' ve always given us the opportunity to work with them and from our feedback , they ' ve made some changes on their side , which has worked quite well for us ,” he added .
Readying Canadians for the metaverse The internet today is often the main entry point for millions of us to access information and services , communicate and socialise with each other , sell goods as well as a form of entertainment .
As Canada ’ s largest communications company , Bell is ready to adapt to the
changing landscape with the introduction of the metaverse . Sciarra himself explained he is keen to expand his knowledge in this area to be readily equipped to understand the application of a virtual environment
“ Bell is about shaping the future . We ' re at the forefront of technology , especially from a 5G standpoint . The immersive experience with the metaverse is going to be extremely important .” he said .
Sciarra concluded : “ We also want to continue to deliver the best experience to our client base . Bell is a very big company in Canada , and so we do have a responsibility to support our communities and I think that ' s also extremely important . We ' re heavily involved in SDG initiatives and looking at how that plays a role is extremely important as well .”
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