DIGITAL TRANSFORMATION
“ Insights must be coordinated across many vendor ' s systems in an open ecosystem approach ”
BRUCE MAZZA SENIOR VICE PRESIDENT OF TECHNOLOGY ALLIANCES BLUE PRISM
between insight through tools like process and task mining , re-engineering through modeling and documentation and execution through tools like DPA , RPA and low-code , we can streamline insight to automation execution and drive greater agility ”.
Koplowitz believes this goal should be considered alongside a parallel approach that overly separates process optimisation from a prescribed automation approach , saying “ if a vendor provides customers with a vertical stack , it ’ s likely that their automation tools will be the solution . If you sell hammers , everything looks like a nail .”
Tying process optimisation to automation Bruce Mazza , Senior Vice President of Technology Alliances , Blue Prism , insists that it is all about balance , saying : “ The best outcomes are possible when organisations find balance between automating existing processes , process re-engineering and optimisation across people , process , and digital workers .”
He added : “ Tying process optimisation to automation is important to increase business outcomes including speed , efficiency , cost , and risk reduction . Insight starts by finding hidden bottlenecks and compliance risks at the system level and uncovering user behavior . Technologies such as process and task mining help democratize insights and baseline the ‘ as-is ’ process in complex organisations . These
technologymagazine . com 55