e ' ve done a huge amount of centralisation . So should mean that whether you ' re in Cumbria r Cornwall , you get a similar experience that , hopefully , is a very , very good experience ”
ROBERT LANGLEY CHIEF INFORMATION OFFICER ,
CAFCASS
staff safe , and on continuing to provide the best possible service in the circumstances with children and families .
“ It put us in a really strong , and I think resilient , position , that commitment to a hybrid way of working that we ' ve all started talking about in the last couple of years ,” Langley adds .
Upgrading case management system Describing it as the ‘ beating heart ’ of the organisation , the decision to upgrade Cafcass ’ case management system was an integral part of the digital transformation . Upgrading such an important system in the worst of the pandemic might seem a surprising decision but , as Langley explains , the benefits far outweighed any potential difficulties .
“ We decided that the core product that runs our business should be replaced during a pandemic ,” he laughs . “ The original driver was a purely pragmatic technical decision because the previous iteration was based on SharePoint 2010 as the back end . It was going end-of-life , so we had to replace it .
“ We took the opportunity to do something a bit more than just change the version of SharePoint , and do something really special . And working with Version 1 , our partner for
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