90 % APPROVAL FOR NEW CASE MANAGEMENT SYSTEM
Implementing and introducing a new case management system in the middle of COVID- 19 lockdown was , as Langley describes , a huge undertaking . Starting in June 2020 , the team worked in six phases over around 13 months to deliver an improved system , which received a remarkable 90 % overall satisfaction rating . “ Since then we ' ve done quarterly iterations , listening to staff and the strategic imperatives ; we ' re constantly evolving ,” Langley says . technologymagazine . com 365