Driven by data , visibility is a key part of the Centrimex approach to customer experience and creating a more collaborative working environment
CENTRIMEX
Driven by data , visibility is a key part of the Centrimex approach to customer experience and creating a more collaborative working environment
It ’ s safe to say that , if supply chain firms were leveraging the capabilities they have today , the process of change would be made that much simpler . In fact , it would allow businesses to positively thrive among adverse circumstances and come out stronger , faster .
Planning contingencies is no easy task , and one that ’ s often required at short notice — yet it ’ s where the use of real-time data really shines . The ability to track shipments and foresee disruption is a luxury that ’ s used at Centrimex , a freight-forwarding organisation that is committed to great service through dedication to even better visibility .
The company ’ s vision is to provide high quality services adapted to the customers ’ needs , at the right price , and with a seamless experience to the customer . But , in an environment where disruption is rife , Alexia Schmitt , Chief Transformation and Information Officer at Centrimex , has a critical role to play . This particular role is responsible for getting goods from point A to point B by maintaining visibility — visibility that is driven by real-time data . The aim of the business is to manage clients ’ freight , from the shipping process to all of the documentation and processes required to ensure that goods are able to cross borders .
“ The core mission is to manage services around the whole transportation process , with the best level of service for the customers ,” says Schmitt . “ This means
370 January 2023