Nicolas Hien TITLE : CHIEF INFORMATION OFFICER
DOLLARAMA
“ We ’ ve seen a real technological shift over the years . We moved from highly manual processes to automated processes using cutting-edge technologies ”
NICOLAS HIEN CHIEF INFORMATION OFFICER DOLLARAMA
A technological approach to improve business practices Hien , who joined Dollarama in 2012 , first ventured into entrepreneurship when he partnered with a consulting firm . In his role as a partner and project director , one of Hien ’ s most prominent clients happened to be Dollarama itself . In 2011 , the consulting firm was acquired by KPMG but Hien maintained his relationship with Dollarama as a client and , in 2012 , officially joined with an initial focus on implementing a Project Management Office and spearheading the company ’ s international expansion efforts .
As time progressed , Hien transitioned into a more IT-oriented role , and today , manages the IT department and the project management office , overseeing all major projects surrounding the organisation , from store operation implementation to supply chain , as well as all projects related to IT . Spending approximately 75 % of his time in Montreal and 25 % in Panama , Hien also oversees the Latin American subsidiary of Dollar City .
When thinking about some of the challenges associated with a growing
Nicolas Hien TITLE : CHIEF INFORMATION OFFICER
Nicolas Hien serves as CIO at
Dollarama where he oversees the IT function and the Project Management Office . He is also responsible for managing the commercial relationship between Dollarama and Dollar City since 2013 and was appointed Dollar City Executive Vice-president in 2019 . Prior to joining Dollarama in 2012 , Nicolas was Senior Manager of Advisory Services with KPMG after KPMG acquired the consulting firm where he was Partner and Project Director since 2008 . He is very involved in the community sitting on the Boards of Directors of the CHU Sainte-Justine Foundation , the Montreal Heart Institute Foundation & the Bruny Surin Foundation .
192 January 2024