DOLLARAMA
Hien discusses that the needs of candidates are relatively simple , as most “ just want an answer quickly ”. Hien highlights how the process will certainly improve the way Dollarama answers to the candidate and how fast the company is willing to answer in a more standardised way . “ Just from a brand perspective , I think having a full end-toend recruiting process from the application tracking system to the candidate experience with the app , has many advantages .”
There is no doubt that technology will play a crucial role in Dollarama ’ s future , with the company focused on IoT , cloud migration , and cybersecurity . When it comes to AI , Hien believes that people are only at the beginning of understanding the true potential of AI and going forward it will be deployed and implemented into more business practices .
“ From a store operation standpoint , we ’ ll keep our mobile roadmap helping stores , improving their operational processes . From a back office standpoint , we ’ ll keep improving our processes by doing more automation ,” says Hien .
“ On the hiring market , I think that the pandemic environment has changed the way candidates approach work and how they see remote work versus working on-site . So I think technology can definitely help to understand and match the needs of a company and candidate , and that ’ s basically what we ’ re trying to do .”
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