UNIFI
“ We really focus on safety because that has a direct impact on our employees , on the airline and on passengers ”
SANDEEP ANGRA CHIEF INFORMATION AND TECHNOLOGY OFFICER , UNIFI
The second area is the technology at airports . “ Let ’ s take an example of autonomous and semi-autonomous wheelchairs ,” he says . “ Can we relieve our employees of some of this manual work and bring that technology to the airport ?”
“ I have had a number of discussions with multiple executives at airlines . We need to work together to bring the latest technology to the airport ,” says Angra . “ I think the next generation of technology is already out there , but how we can bring that to the airport is very critical . That is what ’ s going to differentiate between one airport ground handler and the other .”
As Angra explains , Unifi is well placed to address these technology trends going forward . “ For us , productivity , customer experience , and having the right data , is extremely crucial . We are an early adopter of Microsoft 365 Copilot , are exploring an exciting generative AI partnership at select airports , and continuing to build on our tools and processes . We are able to do all this because we see the value in new technology .”
To solve problems around staffing , technology will play a crucial role . An early adopter of generative AI , Unifi was part of the early access programme for 365 Copilot thanks to its strong relationship with Microsoft .
“ We are using gen AI to build new tools and capabilities which will reduce our overall training time ,” Angra says . “ We are building what we are calling a station manager buddy , where the station manager can go get answers to everything that they need to run their
290 January 2024