AI / ML challenges that technology leaders expect to address in 2025 .
Early adopters report that successful AI implementation requires fundamental changes to data management practices , security protocols and workforce development strategies . The focus is shifting from proving technical feasibility to demonstrating business value , with emphasis on practical applications that can scale across organisations .
ServiceNow , the digital workflow company , reports changing approaches to AI implementation across different departments and regions . “ If 2023 was about learning and 2024 was about rapid experimentation , then 2025 is certainly the year of value realisation ,” says Cathy Mauzaize , President of Europe , Middle East and Africa at ServiceNow .
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