KASEYA
Customer experience will be another KPI that Kaseya will be keeping a close eye on. By modernising its billing systems, support processes and selfservice technologies, the firm is hoping to improve its levels of customer satisfaction while also reducing its operational costs.
The future of enterprise AI For Damon, agentic AI is the most significant technological shift to happen in a generation.“ I truly believe it’ s something that we haven’ t seen in the industry in decades,” he says.“ I think this could really change how we operate in our professional lives.”
“ It is clear there’ s no longer a world where you can properly defend or enable your workforce without AI”
Damon Venger, Chief Digital Officer and Chief Information Officer, Kaseya technologymagazine. com 103