DIGITAL TRANSFORMATION
When Sioned Edwards joined as IT Operations Director, she discovered 15 people supporting a growing organisation without established processes or digital management tools. Equipment provisioning was taking three months, staff onboarding was happening through forms passed between departments and performance metrics existed only as stacks of paper.
Building digital infrastructure from scratch The team turned to ServiceNow to build operational foundations, starting with the basics rather than chasing advanced capabilities. The company releases two platform updates annually, each containing between 600 and 700 features, and has developed AI agents that customers can deploy immediately to handle repetitive work.“ We’ ve got thousands of agents that deal with the mundane, repeatable, error-prone work that humans no longer want to do,” Paul says.“ We want to go and do the things that add real value back to a business.”
Max Eversfield, Solution Consulting at ServiceNow, worked directly with Aston Martin during implementation. He needed to understand how time matters differently across roles within an F1 organisation.“ It’ s a huge team that all have a particular role within this,” Max says.
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