KASEYA
Kaseya’ s partnerships Kaseya’ s partnership with Salesforce is a shining example of how strategic vendor relationships can help kickstart a digital transformation. As a high-velocity Software-as-a-Service business, Kaseya relies on Salesforce as its primary CRM platform.
This partnership has deepened a lot since Damon joined the company in 2023. Now, Kaseya is re-implementing Salesforce, incorporating its newly powered-up Agentic Revenue Management platform and shifting billing operations from back-office to front-office systems.
Agentforce has been a huge part of this process. Unlike some other AI programs that require third-party involvement, Agentforce is built directly into the Salesforce platform which helps to reduce complexity and speed things up.
Kaseya has deployed its first set of agents in August and is preparing to deploy multiple more agents within a matter of weeks. The company expects to have its first cohort of more complex agents operational by the end of this month.“ We’ re going from zero to a hundred quick,” Damon says.
Resource sharing and collaboration are another important facet of Kaseya’ s work with Salesforce. The latter is providing dedicated support to the former, making sure that the deployment of agents is a success. In this relationship, both parties are evidently very important to one another.
Deloitte has also been a key partner for Kaseya recently. Deloitte has been instrumental in helping define and
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