ALLSCRIPTS HEALTHCARE SOLUTIONS
talks of ‘ citizens ’ rather than ‘ patients ’.
She explains : “ We are focused on establishing an open and integrated solution across the care continuum and being able to provide the level of insight required to our providers , our clinicians , our citizens – we call them citizens for a reason , because we do not want our people to be ill – and our program administrators , whether it be jurisdiction , governmental or hospital administrators .
“ We want to provide them with the right information so that they can make the best decisions about the way that they are deploying care from a program perspective . We also want to provide them with the knowledge base to know how they ’ re generating value out of their investments and how they ’ re ensuring that they ’ re providing the best level of service to their patient and population catchment areas across the continuum .
“ It means we need to have active and dynamic care plans that will enable transition through care , postacute and out into the community – and also establishing a network in the community so that we can provide the types of services and access to ensure people get proactive care , not getting ill to the point where they ’ re needing high-cost services .
“ That way it ’ s well people , and not sick patients – that is very important . I would say one of the greatest assets we have is the passion that every Allscripts associate believes in the mission of ensuring that our providers and our clients are looking after well people and not sick patients . That is what permits us to do what we do every day .”
It ’ s all very well and good saying that – but how exactly does that work on a day-to-day basis ?
MacGregor says : “ Okay , let ’ s look at it in terms of someone who is being looked after in a jurisdiction with access to all of our solutions . Say , perhaps , that the individual may have been identified as potentially having a chronic disease and may not be following appropriate guidelines to take good care of themselves .
“ What often happens in this situation , is that patients degrade in that situation to such an extent that
176 July 2017