RACKSPACE
Rackspace is a leading managed cloud company that helps businesses tap the power of hosting and cloud computing without the pain , complexity and cost of doing it themselves . The company provides results-obsessed customer services , known as “ Fanatical Support ” to customers of all sizes in over 150 countries , from city guide websites to large finance and healthcare companies , including more than half of the world ’ s Fortune 100 companies .
Across all these locations and sectors , Rackspace ’ s work is standardized to very fine detail thanks to the company ’ s extensive bench of technology experts . Each team meets every two weeks to review processes and policies , taking into account feedback from impacted customers , stakeholders and fellow Rackers .
This feedback could be a request for a RAM upgrade , or replacing a top of rack ( ToR ) switch . The details of these tasks are then worked through and the technical experts determine the most effective method to solve the problem . This method is then rolled out across the entire company so that , regardless of the location , customers will receive the same experience and level of service .
LONDON CRAWLEY DATA CENTER ( LON 5 ) Since it was founded in Texas in 1998 , Rackspace has established itself as a global leader in the data center industry . It has over 5,500 employees in 16 offices globally and operates 11 data centers serving regions across the globe including Dallas-Fort Worth , Chicago , Northern Virginia , London , Sydney and Hong Kong .
118 July 2017