USA
Year founded
1999 says , “ aided by technology changes like the virtualization of servers , which allows them to compress their IT hardware even further . Pretty soon they have a data center that ’ s only 20 percent utilized . It becomes a big financial and technical burden .”
This takes away the reason to have their own data centers so they seek partners they can trust to put their business into . This is where Rackspace steps in .
“ There are a number of operating mechanisms that Rackspace has implemented to provide a reliable
service for our customers . These operating mechanisms include global standardization programs , the rigor of our change management , the meticulous way we deploy and interact with our infrastructure and our response to issues .”
Hawkins continues : “ There will always be things that go wrong in a data center hosting environment . What makes Rackspace unique is how we respond to those issues . The combination of Fanatical Support and a very mature Root Cause Analysis ( RCA ) methodology certainly sets
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