Issues and challenges
JTI is a leading international tobacco manufacturer with about 26,000 employees operating in over 120 countries worldwide . The company has nine global flagship brands - Winston , Mevius , Camel , Benson & Hedges , Silk Cut , Sobranie , Glamour , LD and Natural American Spirit .
In such a large , highly-distributed organization , international collaboration is a major challenge . JTI had identified that communication was suffering due to legacy technology silos and a historic fragmented approach to collaboration tools . There was an urgent need to streamline operations by moving to a unified strategy and solution and , in the process , reduce costs and enhance the service to end users .
The objective
Improve JTI ’ s global communication capabilities to increase collaboration among employees , partners and customers and lower operating costs .
The Orange Business Services solution
n Orange managed Unified Communications service in 40 countries on Microsoft Lync 2013 hosted in Orange data centers and migration to Skype for Business
n 20,000 users : IM , presence , Web Conference
n 12,000 users : Lync Enterprise Voice , desktop video services and videoconferencing n 3,000 users : Lync-enabled mobile devices , tablets and smartphones n Dedicated Lync audio conferencing service , including Call Collect network in 51 countries n Orange Managed Contact Center solution based on Genesys technology
The benefits
The Orange Unified Communications solution has enabled JTI to increase global collaboration .
n Mobile workers enjoy the same high-quality UC experience on any device at any location n Unified workspace enables easy collaboration between employees , partners and customers n Unified communications supports better and faster decision making
The results n Reduced costs n Simplified management via single global provider n Increased security
Digital transformation is key for us . Our trusted partner Orange Business Services understands our needs and helps us to stay competitive . We believe in their expertise and knowledge .
For more information about Orange Business Services , visit www . orange-business . com For more information about JTI , visit www . jti . com
Copyright © Orange Business Services 2016 . All rights reserved . Orange Business Services is a trading name of the Orange Group and is a trademark of Orange Brand Services Limited . Product information , including specifications , is subject to change without prior notice .
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