PLUSNET HAS CONTINUED TO DELIVER CUSTOMER FOCUSED SERVICE OFFERINGS . FOLLOWING AN AWARD WINNING 2016 AND AN EXPANDED PORTFOLIO , THE COMPANY LOOKS SET TO REACH NEW HEIGHTS .
Plusnet has a simple goal : to think and act differently from other communications providers , to save customers money and to provide unrivalled customer service . It ’ s unsurprising then that the company brand promise of “ We ’ ll do you proud ” is at the forefront of its business strategy .
Coming off the back of an extremely successful 2016 , including an impressive 21 award wins and the launch of Plusnet Mobile which firmly established the provider as a quadplay contender , David Leather , Chief Operating Officer at Plusnet , is keen for the company to continue momentum .
“ The last year has been really strong for Plusnet and the launch of Plusnet Mobile was a particular highlight for the whole company ,” he says . “ I ’ m eager that we continue to push ahead and achieve even more this year .” For Leather and Plusnet , the company must continue to scale and develop its offering in order to continue to meet and exceed the demands of its customers .
Astronomical change
The challenge for Leather lies in that development .
“ Customer expectations have changed astronomically with regards to product performance , the usage of those products and what customers expect in relation to the money they are spending ,” he says .
“ As an industry , we have a long way to go to match those expectations , and I think the danger for us is that that is where the benchmark is .”
Leather believes that the needs of the customer should form the basis of any improvements the company makes and is part of the company ’ s strategy for scaling its services and capabilities .
“ Being a smaller company
58 July 2017