TELEFÓNICA GERMANY
Telefónica Deutschland , having outsourced its day to day network management , is taking steps to outstrip its rivals through proactive customer service . The company will know if there ’ s a problem , and will come up with a fix or an explanation before the network user even knows about it
Since it entered the German market in 2005 with the acquisition of the O2 , Telefónica has become one of the three leading integrated telecommunications providers in Germany . In the mobile segment alone , Telefónica Deutschland is the market leader . In 2014 Telefónica Deutschland acquired E-Plus Mobilfunk GmbH . Now the company is working on a simplified management structure across Telefónica Deutschland ’ s entire mobile access , core and fixed network operations .
Quality monitoring and surveillance this extensive network has been the responsibility of Marcus Thurand , VP of Network Operations since 2013 , but his job has evolved almost out of recognition . The networks not only have to be reliable ; they have to be smart enough to cope with a new era of communications . As the CEO Markus Haas pointed out in March at CeBIT ,
70 July 2017