TECHNOLOGY innovative network organisation and the process of transitioning from the former model to the new SOC organisation . Launched on April 16 2017 , the Munich-based centre has its own premises and staff . Its very existence shows how significant both perspectives are . The customer engagement is as much important as the inwardlooking network management , he says . “ These days we ’ re looking at the network not only from a technical point of view but stronger from the user experience by trying to understand what the customers are really doing with our services .”
The Service Operations Centre uses custom built software . The system technology is mainly made available by long-time Telefónica partner Huawei . “ Using this software we are able to look into the customer experience from interactions on the network and assess whether it was good or not ,” says Thurand .
We all know that checking out a YouTube clip , for example , can be a
“ These days we ’ re looking at the network not so much from a technical point of view as trying to understand what the customers are really doing with our services ”
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