TECHNOLOGY
have been aware of . In a business with so many employees it can be harder to spot problems . The SLAs Telefónica has with customers may be comfortably achieved , yet small groups , senior executives or frequently travelling salespeople for example , may still have problems . “ With the new tools , we can quickly break down the macro information and see where problems lurk . That gives us the opportunity to revisit the SLAs and provide these customers with a better level of service .”
Thurand remains confident that the system will yield benefits in customer satisfaction , retention and acquisition as well as fitting Telefónica ’ s network for the exponential data growth that will come when everyone ’ s refrigerator is jostling for bandwidth . www . telefonica . de 85