FDC ( FOOD & DRUG CORPORATION )
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leading FMCG and pharmaceutical distributors . But what lies on the road ahead ?
In the short term , different technology trends will soon take over the FMCG sector . Therefore , FDC says it may explore more cutting-edge solutions like artificial intelligence , robotics and machine learning .
For example , Baz believes that artificial intelligent chatbots may be used to respond to customer inquiries .
In the long term , other technologies like the Internet of Things ( IoT ) will also be of vital value for distributor companies , offering
‘ Smart Warehousing and Distribution ’ solutions . Baz says that investing in IoT technology could also increase speed and shipping accuracy and will also profoundly change logistics management . Meanwhile , blockchain technology could also evolve the supply chain operation .
Needing to be more customercentric by retaining trust and enhancing the user experience , FMCG companies face continuous challenges today .
One important challenge arising on digitisation level is the issue of cybersecurity .
Today , the threat landscape is evolving rapidly and consequently , FDC introduced a Managed Security Service with its strategic partner Crystal Network to recognise and mitigate cyber threats through its Security Operations Centre ( SOC ) service . Through this partnership , Baz says FDC also gained a seamless methodology to guarantee multilayer security strategy , catch and repair vulnerabilities , organise
JULY 2018