INVESTING IN THE FUTURE
ALEXANDER FORBES
222 its retirement , retail and digital platforms , spanning pensions administration , bookkeeping and recordkeeping .
“ We ’ re trying to get to the stage where an employee can look at their benefits , their pensions , contribution amounts , online , and then see whether they ’ re on the right path to achieve the outcome they want ,” says Darfoor .
Microsoft has also been brought on board , where the implementation of Microsoft Dynamics software has enabled the business to aggregate its customer data and build an online portal .
Taking on board the importance of engaging with customers on any device they wish to use , from face-to-face , digital or online , modernising its digital infrastructure to support its future growth has led to an improvement in the client experience , but also optimised Alexander Forbes ’ ongoing costs .
“ We plan to serve our clients more efficiently , more effectively at a lower cost whilst maintaining our ability to interact with them through whatever channel or media or device they want ,” adds Darfoor .
Encouraging a lifelong relationship with learning , the organisation has partnered with online learning platform Degreed to launch a new business , Alexander Forbes Empower , to customise its content for the benefit of staff members as well as offer this platform to corporate customers .
INVESTING IN THE FUTURE
Whilst Alexander Forbes has stressed the importance of its digital transformation , the company would not be where it is today without its employees .
JULY 2018