MOZABANCO
236 ease . But , despite this , the commercial bank is keen not to push technology on its customers . Instead , Monjane Jr . says the bank ’ s digital strategy is about meeting the capabilities of its clients to genuinely promote financial inclusion .
“ We ’ re trying to make the interface simple and intuitive so that it is easy to engage ,” explains Monjane Jr .
“ We are taking what they know , something as simple as their feature phone , to provide services ,” he continues . “ As we reach people with more financial opportunities we can also offer applications for smartphones .
“ Technology is everywhere , but we are adapting to the capabilities of our clients . We ’ re not forcing them to use a specific technology . We ’ re not saying , ‘ everybody should have a feature phone or the cheapest smartphone to use our services ’. Instead , we are saying , ‘ we understand might not have this technology so we will use what you have so that you can have a relationship with us ’.”
The underlying message behind Moza Banco is one of financial inclusion . This is not only important for the bank , it ’ s also vital for the country at large .
“ Financial inclusion can be viewed from two perspectives : it can be viewed as business for Moza Banco , but it also has a huge social benefit ,” says Monjane .
“ If we digitise the money in the country , we don ’ t have to worry about the cost of producing paper money . For the bank , it ’ s just great for us , because we have more clients , more business , and we have more projects to offer the community . Then from a social perspective , it ’ s helping the economy grow and it makes life easy for the everyday citizen .”
A successful digital transformation needs a successful team to lead the way . At Moza Banco , it seems the firm ’ s young , highly skilled workforce is critical to its
JULY 2018