solutions for the force . In collaboration with Gridstone , Motorola has enabled the organisation to enhance its fleet ’ s mobility by working in conjunction with project teams to integrate connectivity . The company has supported Victoria Police ’ s radio network across the state , metropolitan and rural areas . Fontana highlights the upgrades to the rural radio communications , which have recently been encrypted and digitised .
The integration of Victoria Police systems , both internally and with external partners , is enabled with the help of the California-based software company , TIBCO . As a contracted partner , it provides the enterprise service bus that enables the interconnection of Victoria Police systems and data .
Victoria Police ’ s recent introduction of the Police Assistance Line and Online Reporting provides two additional channels for the community to contact police to report non-urgent crimes and events . Through the work of Serco Citizen Services , operating on a Salesforce platform , the company has established a call centre and introduced online reporting to the state . The firm has hired over 200 staff , who work
“ We are delivering major pieces of work , and we ’ re delivering them on time and within budget ”
Stephen Fontana , Assistant Commissioner and Chief Information Officer , Victoria Police
alongside 32 police officers at the contact centre . With this new initiative , citizens of Victoria are able to contact the police without using the urgent and non-urgent numbers . The project is currently in the stage of a soft launch , with the contact centre commencing its operations in February and progressively rolling-out for State-wide coverage by July 2019 .
“ Other programs we ’ re introducing with this uplift include the intelligence management solution which SAS has enabled ,” Fontana reveals . “ SAS has developed a massive search engine for us . It has opened up the floodgates in terms of access to information for
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