CITY OF MESA
Power of CGI partnership Cutright pointed out the importance and value of CGI as a partner to the City of Mesa .
“ CGI has been a great partner for us as we leverage them for our financial systems . If you ask the city manager here what the most important thing is besides public safety , he ' ll tell you it ' s to make payroll and make sure we ’ re able to pay our bills - so , that ' s a critical element here at the City of Mesa .
“ We leverage CGI ’ s advantage software for our financials . We have three utilities here in Mesa , which is also unique for most cities which are gas , electric and water and so all that data feeds into the system , and we ' re able to bill customers , make payroll and pay bills .
“ CGI also has folks available to respond to us - if you have an issue you can always get CGI on the phone and , and work it through with them ,” he said .
Cutright pointed out that giving access to citizens to pay utility bills requires a robust set of tools , business applications , software , databases and back end so “ security is paramount ”.
“ One thing we do to protect our citizens is that we do not store their credit card information , PII ( Personal Identified Identifiable Information ) and we ' ve got a two-factor authentication - so we ' ve got a lot of strategies in place to secure our environment and make sure we ' re protecting the citizens data .
He pointed out that harnessing the technology provided by Wibbitz - one of their ecosystem partners - is an effective way in helping to create content .
“ We ' ve really enjoyed working with Wibbitz . “ They are a video creation tool and are able to lock down certain aspects of our brand from the logo , typeface and colour pallet so our department experts can create content . These tools have
enabled us to democratise these assets across the city , which is saving me and my team a huge amount of time . Our experts now have the right tools to make that content sing effectively .”
Digital one-stop-shop Mesa Cares is a program which has been launched during the pandemic to help citizens with services such as paying rent and assisting small businesses owners . It currently has ( ADD NUMBER ) users .
“ This has been one of the best ways to reach our audience and make sure they
196 July 2021