JG SUMMIT HOLDINGS
JG
Summit Holdings : Digital Transformation at Scale
Finding the right partners externally is also “ very key ” for Santos . “ When I came into this role , I knew that there were a lot of things to be done , and I ' m humble enough to say that we don ' t have the capability and capacity to be able to do them alone ,” he reflects , continuing that , for him , “ partnering means a win-win – not like a vendor / supplier relationship . I am very keen to partner because I know that , from a capability point of view , we don ' t have everything we need to succeed by ourselves at the speeds we need . If I didn ' t have the partners that I work with , I wouldn ' t be able to do all the things that I need to do .” In order to ensure successful partnerships , Santos exposes his strategic partners to “ the highest levels of JG Summit ’ s management ,” holding topto-top discussions between the heads of JG Summit ’ s partners and the conglomerate ’ s chairman and CEO to best identify the areas where innovation and synergies can be pursued .
Serving the Business Digital transformation for the sake of digital transformation , Santos explains , will never be as effective as a strategy driven by a desire to solve concrete pain points for the business and drive efficiency , as well as cost reductions . In order to be successful , he continues , it ’ s vital to “ really interrogate why we as a group exist .”
Santos notes that “ We exist as a group because of scale , and the value of what that means is mostly related to cost . But one of the other benefits of doing digital transformation across the whole group is that you ' re able to do things faster because you ' re able to leverage a bigger pool of knowledge and expertise .” Since his arrival at JG Summit Holdings four years ago , Santos has implemented a unified communications platform across the entire business – something that , he adds , was instrumental in JG Summit ’ s efforts to weather the COVID- 19 crisis last year . “ Our employees are now
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