CLOUDFLARE
Serving four million customers around the world , Chief Customer Officer , Harnish Kanani of Cloudflare is on a mission to build a better Internet for all
Leveraging its people and empowered by critical partnerships , Cloudflare is on a mission to help build a better , safer Internet . As one of the world ’ s largest networks , Cloudflare believes its duty is to help protect the most vulnerable voices and most critical institutions on the Internet .
It ’ s a mission Chief Customer Officer , Harnish Kanani , takes to heart , nurturing and empowering a successful team by ensuring they have the tools they need to proactively service some of the world ’ s biggest companies around the clock and the globe . His aim is to provide not only the best service but , as he puts it , the most awesome service .
“ At Cloudflare , I have the opportunity to serve our customers and deliver the most awesome customer experience possible . I see my role at Cloudflare in three prongs . Number one , I have to get into the shoes of my customers . I have to feel their pain . I have to imagine what they are going through when solving a business problem or their companies or environments are under attack . It ' s the only way for us to understand what they are going through ,” says Kanani .
“ Number two , once we understand what our customers need from us , the next part of my role includes working with my team members , mentoring and coaching them to go beyond the status quo ”.
“ The third part of my role is to make sure that we have systems , processes , technology , and tools that allow my team to get proactive in delivering that awesome experience ”.
“ What is also important as we build organisations and teams around the world is to make sure we incorporate the right culture . What ' s most important to us is that we serve our customers in a proactive manner and that we optimise their experience . What that entails is that every day when you come to work , you wake up to serve your customers in the best possible manner ”.
“ We are in a subscription economy , which means that the customer always has a choice either to leverage applicational services from us or from our competitors
“ The Internet was brilliantly architected , no doubt about it . However , it wasn ' t architected for today ' s performance , security , and reliability considerations ”
HARNISH KANANI CHIEF CUSTOMER OFFICER , CLOUDFLARE