CLOUDFLARE
“ The job of Cloudflare ’ s network service is to make sure that cloud applications are secure and delivered in a fast and efficient manner , and that they are highly scalable and reliable ”
HARNISH KANANI CHIEF CUSTOMER OFFICER , CLOUDFLARE
“ We use Gainsight to have visibility into how our customers have purchased our services and products and ultimately how they ' re utilising these offerings and the return on investment they ' re getting from our offerings . We also use it for tracking usage and adoption of our services by our customers . Gainsight helps us to see how connected they are , who their customers are , and what the engagement is like with our company . That allows our customer success team to proactively reach out to customers around the world . When a situation arises with a customer that we need to connect with , Gainsight provides us critical centralised data , repositories , and reporting dashboarding so we can effectively serve our customers . The
324 July 2021