ALCATEL-LUCENT ENTERPRISE their unique needs and business goals . Mohamad says : “ ALE ’ s uniqueness stems from our distinctive go-to-market offers . Our solutions are tailored to each industry and we have a commitment to our 3400 business partners to ensure continuous customer proximity .”
RASHEED MOHAMAD TITLE : EXECUTIVE VICE PRESIDENT , GLOBAL OPERATIONS , BUSINESS TECHNOLOGY AND QUALITY
INDUSTRY : TELECOMMUNICATIONS LOCATION : CALIFORNIA , US
ALE is focused on four verticals : Healthcare , Education , Transportation and Government . “ Transformations used to be confined to a single department or area within an organisation ,” says Mohamad , “ but to deliver the highest level of efficiency and customer satisfaction , we believe innovation has to take place in every single department , in synergy with the whole business . In this regard , we also make sure we are using our own products for transformations . In recognition of this , we have been consecutively awarded the prestigious CIO 100 award for the past two years , and also for our work in several other domains .”
Asked about ALE ’ s digital transformation process , Mohamad says : “ when we started this journey in 2019 , just prior to COVID- 19 , we had a five-year plan . The key to a strong delivery was creating clear processes , procedures and business enablers . To implement these successfully , we first had to gather accurate information on ALE ’ s infrastructure . Only then , could we develop efficiencies such as automating regular processes , and using AI ( Artificial Intelligence ) and NLP ( Natural language Processing ). Anticipating outcomes was our goal , and in the supply chain world , what is most important for a customer is on-time delivery at the most optimised cost possible .”
COVID-19 lockdowns pushed ALE into remote operations , accelerating its transitional process . This helped ALE generate a platform where they could do e2e tracking from order to delivery .
EXECUTIVE BIO
Rasheed is an expert executive with global leadership experience in business transformation at both strategic and operational levels . He currently leads the Global Operations , Business Technology and Quality teams at Alcatel-Lucent Enterprise . Rasheed ’ s success in transforming operations by delivering the highest level of efficiency and excellent customer satisfaction has been recognised by international awards .
As sponsor of the ALE # GoGreen programme , Rasheed is committed to finding new technologies that contribute to protecting our natural capital , building sustainable cities , and limiting global climate change .
Rasheed has over 20 years of experience in the telecommunications industry and held various management roles .