ALE ’ s digital networking solutions available on a global basis to Avaya customers . So we have all the geared solutions available , and this structure has been focused to provide the growth that we actually need for our five-year plan .”
To understand ALE ’ s present processes , you need to consider them in context of the transformation journey they had a few years back .
“ There ’ s no shortage of processes in our company ,” says Mohamad . “ As well as being ISO certified , our operating model identifies and defines key areas to optimise the company ' s quality system . Giving our processes a definition allows us to run the business in a systematic and structured way . Most importantly , we automate any processes that are routine .”
Automation assumes regular and uninterrupted processes . But irregular events like material shortages , pandemics and regional conflicts are of a different ilk and have an unavoidable impact on entire ecosystems .
“ So how do we integrate such variables into our system to enhance reactivity when they arise ?”, asks Mohamad .
“ When I look at challenges , I classify these into three areas : the first are internal challenges , which are ever present ; the second are external-predictable challenges ;
162 July 2022