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partnerships are in point of sales . As part of our extended digital services , we will also be forging new collaborations with affiliated businesses . We ’ ve also developed an entire new technology stack as part of the shift to the new mobile application .”
adoption of the technology has enabled customers to take three pictures of their paperwork via their mobile phone , and the software platform does the rest , reading information with an 85 % accuracy – which then simply needs checking for confirmation once the online fields are ready to view . “ The process takes away the need for the customer to type in numerous details , saving them time and stress ,” Dolansky says .
Other ecosystem partners have been instrumental in developing the super app with its access to numerous products and services . At the moment , the majority of our
Customer centricity , data and KYC HCIN ’ s culture is one of innovation through strategy . As part of its developments , the company is seeking advice from its users in the journey towards better products and services . Dolansky believes fintech is as much about bringing the customer needs into sharper focus , as it is about delivering better services .
“ We are talking to our customers . Our customers are part of every small piece of the development process . Their feedback on an idea , before the development process begins , is critical . Later on when we have a pilot product , we test it again and get their feedback on , for example , how the screen functions – is it user friendly and intuitive enough ?”
Once the first official production begins , HCIN gathers feedback again . “ Working with the customer is the biggest inspiration for innovation in fintech ,” Dolansky states .
Ultimately , the goal is to bring better opportunities to people who have been shunned by the traditional banking system . “ It ’ s about improving lives ,” says Dolansky . “ Providing a family with their first laptop or smartphone so they can study better and enabling home improvement loans so they can have a nicer environment . These are things that , prior to our services , were unattainable .” technologymagazine . com 213