FIVE MINUTES WITH ...
JORDI FERRER
VP & GENERAL MANAGER , UK & I , SERVICENOW
MAKING A POSITIVE IMPACT THROUGH TECHNOLOGY Jordi Ferrer ’ s vision is to enable organisations with technology to have an incredibly positive impact across all remits – their business , their employees and their customers .
With seasoned leadership skills and technological understanding , Ferrer has mastered the art of negotiation to drive lasting , technology-driven transformation in businesses across a wide range of sectors , particularly telecoms , industry and financial services .
Q . WHAT IS YOUR ROLE AND ITS REQUIREMENTS AT SERVICENOW ?
» My role is to make ServiceNow an amazing place to work and make sure that employees have fulfilling careers . And then also to obviously help our customers solve their most pressing business issues , whether it ' s in the public sector or private sector .
We spend a lot of time giving back to society and doing things that actually will bring change . We are trying to find ways to improve services from the government , increase the skills in the UK and Ireland , and just do the right thing . We ' re a very successful
business , but it wouldn ' t be successful if society ' s not doing well .
Q . WHAT INITIATIVES ARE
YOU EXCITED ABOUT CURRENTLY ?
» We ’ re developing skills programmes , whereby we train people who are ex-armed forces but aren ’ t from an IT background , so they can learn how to operate on the ServiceNow platform , which is giving people new careers . The whole world is digitising , at speed . There are a lot of people who would have wonderful careers and wonderful opportunities , if we only let them .
I think what we ' re doing with low code is a very accessible way for people to be interested in the IT industry and in technology , without being technologists . That ' s one area where I ' m really proud because that changes lives and really drives improvement .
Then more widely , we ' re trying to work again with the government to improve processes that are very wide , because if you think about how the NHS operates , or the Ministry of Justice or the Home Office , the problems are monumental and there ' s not enough money to go around . Technology can be pivotal in making the employees more effective and more successful , so they can provide the citizens with better services . AI , automation and RPA are such wonderful aids to make people work better .
24 July 2022