ROTARY INTERNATIONAL systems . Mindsight focused a lot of their energies on Rotary ’ s Network – especially on their voice systems .
“ At the time , we had a completely outof-support voice system ,” says Downey . “ So Mindsight was a great partner that worked with us to do a complete overhaul of our end-oflife , Cisco Unified Communications system . We replaced all of our phone systems for people that were on-prem and now have the ability to provide enhanced capabilities for those that are working remotely via soft phones . This is facilitating that communication , and our ability to continue working remotely when we need to do so , in a more stable and reliable way .”
Since then , Rotary has been prioritising a participant-focused digital product model , where they are now looking at the entire organisation and reorganising based on their product teams , and the products that they provide to the organisation . Those product teams will then be able provide a greater user experience and increase participant focus within those individual products . These will be anything from business owners , all the way down to people that are delivering that portion of technology .
“ Having that product focus and utilising technology , they ' ll be more agile and be able to respond more to those emerging participants ’ needs , as well as global needs ,” says Downey . “ Now , they ' re really seeing the intersection of technology as an enabler and embracing that as a core component of what Rotary does on a daily basis to make sure that we ’ re able to
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