To bring this to life, could you each share a recent customer success story where AI didn’ t just improve a metric, but fundamentally changed how that business operates or how its employees feel about their work?
Stuart Hubbard: The growth and convenience of e-commerce has led to a huge rise in parcel drop-offs to shops, lockers and doorsteps. And it’ s here that Zebra’ s Proof of Delivery AI Blueprint is making an impact.
A global logistics leader has given its last-mile delivery drivers Zebra mobile computers fitted with the Proof of Delivery AI Blueprint to improve parcel deliveries to homes. Each driver needs to take a photo as part of the chain of custody and proof of delivery. Sometimes, photos gave rise to customer concerns around privacy. With the AI solution, on-device AI analyses the photo in real time, ensuring it meets quality standards and is free of any sensitive information, like people or house numbers.
This intelligent automation empowers the driver to complete their task efficiently while delivering a superior customer experience. The result is a dramatic reduction in customer enquiries, improved productivity and a stronger sense of trust in the delivery process.
“Intelligent automation empowers the driver to complete their task while delivering a superior customer experience”
Stuart Hubbard Global Senior Director, AI and Advanced Development Zebra Technologies
164 July 2026