ESSEX COUNTY COUNCIL
and serve the citizens of Essex .” This digital journey isn ’ t about following fleeting trends or spending excessive amounts of money . For Essex County Council , the usage of the technology and how it will impact its residents is what matters .
At this local authority , digital innovation and in-depth research and planning go hand-in-hand to ensure that each digital tool is utilised to its utmost capability .
“ To do this we have a service design function and a technology services function and between them this translates to what you might consider our digital agenda ,” Kitcat explains .
“ The service design function is essentially about learning the users ’ needs through research and prototyping to figure out whether a service would benefit from being redesigned or having a digital-first approach . With that in mind , the technology services function is about creating a secure , reliable , and flexible digital infrastructure that enables these new ways of working .”
In the ever-changing tech space , flexibility is needed more than ever . Therefore , instead of opting for monolithic contracts of five or 10
136 June 2018