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Kitcat also says that the council has successfully shifted from traditional telephone systems towards voice over IP ( VoIP ) systems .
It is also championing a more flexible working culture by equipping employees with mobile devices so they can work remotely .
“ For most people across the council their only experience of the telephone is through their laptop using Microsoft ’ s Skype ,” says Kitcat . “ So far the move to VoIP has been very positively received .
“ Then , for a long time , we ’ ve also championed mobile and flexible working through the use of laptops or handheld devices .
“ We ’ re in the process of rolling out devices for eligible employees or letting them use their own ,” he continues . “ I think the topic of mobile working and remote devices is a really interesting conversation to be had because it usually highlights the very different usage and needs
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