EUROPE

OR , CORPORATE DEVELOPMENT tools with standardised APIs , it ’ s much simpler to connect with other partners and public-sector counterparts .”

Part of the remit for Essex County Council ’ s service design team is working to transform its website . As a citizen ’ s first port of call , it hopes to make the council easier to access so that citizens can do what they need and then get back to daily life .

“ The vision behind all of these investments is that we want our citizens to have a high-quality of life in Essex , one that ’ s enabled by digital services that are faster , better and cheaper ,” Kitcat says .

“ Essentially , it ’ s about us being as easily accessed as possible ,” Kitcat adds . “ People don ’ t wake up in the morning and want to speak to the council . They wake up and they want to do something , whether that ’ s getting a job , a school place for their child , access to a service , or even getting a pothole fixed . We want to make those services as easy , seamless and effortless as possible .”

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