A NEW AGE OF LEGAL SERVICE DELIVERY
EUROPE
Click to watch Grainger introduce Puppet and its place in the Freshfields technology tool chain
Underpinning this is what Grainger terms agile scrum , a new way of working whereby these stakeholders collaborate in small groups , called scrum teams , able to respond quickly to client feedback and demands .
“ What ’ s very interesting about the technology tool chain that we ’ ve created in Freshfields is the high rate of adoption ,” the CIO says . “ It is something that our software engineers enjoy , which is actually very important when you ’ re in a really competitive market for talent as we are here in Manchester . Give a software developer a great tool chain , and give a lawyer
a great user experience , and they can make the difference .”
Again , this comes back to the question of how technology is delivered : “ It ’ s not as difficult to work out what we need to do , but actually nailing how we do it . I think has been a real source of benefit for everyone ,” Grainger adds .
A NEW AGE OF LEGAL SERVICE DELIVERY
Another important focal point linking up Freshfields technologists and fee earners is the Legal Services Centre ( LSC ), a hub of legal experts offering services for the more process-driven elements of client work .
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