Technology Magazine June 2018

RAIFFEISEN BANK INTERNATIONAL

“ Look over the last 30 or 40 years and the first digitisation of payments . To me , that was the beginning of IT continuously disrupting and evolving the financial industry . As an organisation , the trick is to be as agile as you can to follow these developments ”

Robert Fritz , Group CIO and Managing Director of Raiffeisen Bank International AG ( RBI )

Fritz ’ s approach is to identify opportunities in which technology can actually enrich customer experience .

“ There is a spectrum of buzzwords out there such as blockchain , artificial intelligence and machine learning , to name just a few ,” he says . “ Basically , it ’ s about identifying and applying technologies that fit into the structure of your footprint .”

As a key player in the CEE financial markets , RBI has always positioned itself closely to its customers . The customer and customer expectation have been the key drivers of change across the industry most of the

170 June 2018

Technology Magazine June 2018 | Page 170

“ Look over the last 30 or 40 years and the first digitisation of payments . To me , that was the beginning of IT continuously disrupting and evolving the financial industry . As an organisation , the trick is to be as agile as you can to follow these developments ”