AFRICA collection for all the national parks across the country , and the Tanzania Revenue Authority , whereby a customer can go to a branch and complete their tax payments .
Reaching this level of success hasn ’ t come easy , says Nalitolela . To achieve this , Exim Bank has had to adapt and side-step a series of challenges in its path .
Like any banking institution , security is a top priority for the team at the Tanzanian bank and , as such , the firm ensures that all its cards are EMV enabled and that its online transactions are highly secure and encrypted .
To guarantee the highest security standards , Nalitolela says that the firm is also working with leading security vendors so that customers can feel confident that their finances are safe .
“ It ’ s an evolving challenge so we always need to keep on our toes ,” Nalitolela says . “ It ’ s not only the bank that has to understand security and fraud issues . We also have to educate our customers and protect cash from fraud and security issues .”
Keeping up with the everevolving tech scene has also been a challenge but it is one which Exim Bank has taken in its stride and this is partially thanks to the firm ’ s diverse and talented team .
“ Whenever I employ a new person I take care to see that I not only hire somebody who has 15 or 20 years ’ experience , but also exhibits the drive and potential we need to consistently innovate and deliver excellent customer service ,” Nalitolela says . Although it was only founded two decades ago , Exim Bank has created ripples in the banking Technology for its innovative thinking and technological ingenuity . But for Nalitolela the journey is far from over .
He ’ s optimistic that the Tanzanian firm will continue to grow and cement its position as a leading financial services provider in East Africa .
“ Between the next four to 18 months we expect to overtake the fourth largest bank in the country and we hope to become the third largest bank within the next couple of years ,” observes Nalitolela .
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