AFRICA transformation , FDH has placed significant investment in products which will integrate with its bespoke systems and guarantee scalability .

“ We ’ ve had a lot of suppliers worldwide trying to sell us exciting products , but most do not work with what we have , or it cannot talk to what we have ,” Mpinganjira adds earnestly .

“ We partnered with our core banking supplier , Temenos Middle East , from the very start . Their products are integrated in terms of providing services to the customer , but also have an integrated accounting system within its core banking system .”

Most importantly , FDH has placed significant investment in its security through digitising its suite of services . Networks are routinely monitored , where tests are regularly undertaken to ensure all systems remain robust and secure .

“ This year we also acquired a new anti-fraud monitoring system , which we are implementing to ramp up the security of these products , and also to educate our customers on how they should handle any attempts when it comes to fraud .

FDH Bank was the first provider in Malawi to launch mobile application and wallet financial solutions

Under 20 % of the population in Malawi has access to traditional financial services

FDH Bank is one of the largest banks in Malawi , amassing a combined market share of approximately 15 %

FDH Bank acquired Malawi Savings Bank in 2015

Mobile networks in Malawi have almost 3x the number of customers compared with traditional banks

Agent Banking delivers essential information to encourage customers to adopt mobile banking

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