MIDDLE EAST opportunities and activities that they would like to do when they get here . Mobile connectivity is definitely something that we ’ re keen on bringing to life .”
This snowballing effect of mobile technology isn ’ t just transforming the customer experience , it ’ s also helping to transform Atlantis , The Palm ’ s back of house operations .
By equipping housekeeping staff , bell service , and front desk staff with mobile devices , the luxury hotel ensures that employees can respond to requests at the touch of a button .
“ With a resort of this size , we have a lot of staff that are using mobile technology , whether it ’ s to manage guest requests , or to help manage the hotel ’ s day-to-day tasks ,” notes Lyndale .
“ We use a system called HotSOS to do this , and housekeeping uses a module of this called REX to manage the rooms . We ’ ve given our employees more than 200 smart devices , and now they ’ re operating pretty much in a paperless environment .”
Managing a 1,539-bedroom hotel is no easy task , especially when it comes to checking in . Looking at simple ways to try and speed up the process , Atlantis , The Palm has also collaborated with Samsotech and Oracle Hospitality to create
“ Guests are using more devices , more frequently . Mobility on the guests ’ side is increasing and so Atlantis is now working on attracting guests using mobile technology ”
Anthony Lynsdale , VP , IT
www . gigabitmagazine . com 353