on-board data to support a wide variety of operational decisions .

In that case , Tech Mahindra engineered a system solution . It is just as effective in the business process field , though . For another client , this time a major Swedish car manufacturer , the problem was centred around global dealer support and access management – the company was dealing with 40,000 requests and 20,000 calls a month . By setting this client on the road to advanced automation via chatbots and improved strength deployment inventory ( SDI ) scores , the team improved first-call resolution ( FCR ) from 74 % to 91 % and introduced automation that reduced turnaround time for requests by 75 %. Monthly request numbers went down by 3,500 .

In the world of process manufacturing , Bisoi continues , his team partnered with the largest global chemical manufacturer in its journey from a monolithic

EXECUTIVE PROFILE :

181 Title : Vice President Manufacturing Vertical , Digital and IOT Solutions

Debasis Bisoi heads Tech Mahindra ' s digital initiatives , solution offerings , verticalisation , top-line growth and key customer relationships in aerospace and process manufacturing industry verticals . He provides leadership to key alliances in the IoT and cognitive space , ventures and strategic initiatives . Bisoi is responsible for Tech Mahindra ’ s first and largest and multiple subsequent digital relationships in the manufacturing vertical , including solutioning , sales and delivery . He has been instrumental in incubating and growing digital manufacturing , the factory of future , IoT relationships spanning business development , solutioning and delivery . He was an IoT thought leader finalist in the first IoT Congress in 2016 . www . technologymagazine . com