275 appropriate service .” Powell ’ s team has worked hard on establishing a consistent engagement model across the University ’ s seven campuses , focusing on a consultative proactive approach as they identified areas where technology could support business . A great example of this new approach has seen the success of its robotic process automation experiment being rolled out across other areas of the university . “ We are building an IS operating model that supports the university into the future that is responsive , efficient and effective .” Powell explains . There are exciting times ahead at La Trobe improving on our global rankings across a number of metrics , improving on student satisfaction and developing a digitally connected , secure sustainable University City of the Future . www . technologymagazine . com