AI & DATA ANALYTICS
their wellbeing by automating sending out questionnaires for example , or appointments with HR . It can also be used to deal with day-to-day admin tasks , for something as simple as sending payslips . In short , RPA bears many benefits in HR . Yes it saves time and money , but also improves the quality of human resources management on a daily basis and can be useful to SMEs in this respect , not only large corporations with many employees .”
Scaling up technology for future benefits There are challenges remaining of course . Regardless of the type of automation , like RPA , the main problem lies with the ability to scale and this means the foundations for automation have to be right in the first place .
Nick Mitchell , VP UK & I at Celonis , warns : “ If you apply this type of automation to flawed or bad processes , any underlying issues will then scale accordingly and not deliver the right results . Getting these foundations in order in the first place is also a challenge , because enterprise systems can be complex , rigid and fragmented , making it difficult to visualise then identify the right processes for automation .” He explains the solution lies in considering the move as a broader transformation effort , combining analytics with automation , rather than automation as a standalone . And there are also systems available - such as execution management ones - which bring together technologies like process mining , AI and automation into a seamless layer and employed to facilitate the process .
“ The full potential of automation has yet to be seen at scale , but the good news is that the technology has evolved now to make that possibility closer than ever to becoming a reality ,” he concludes .
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