IBM
How
IBM is evolving its unique partnership with SAP
With a geographically dispersed organization behind her , it ' s essential for Bridget Karlin to work on a matrix basis . This means defining a compelling technology strategy , with clearly defined deliverables and making sure her leaders are motivated and inspired to drive effective collaboration globally . “ Effective collaboration requires clear purpose , supported by technical communities that share knowledge , best practices and work together to ensure the best outcomes are delivered . This community culture is an essential component to our innovation and client success .” Karlin adds , “ And you do not have to be a developer to be an innovator ; ideas come from many different skill sets . So my job , in addition to delivering value to clients , is to build technical communities across a wide range of individuals with mechanisms that encourage partnership for both our internal and external ecosystems , engaging partners in business and academia as well .”
Co-creation and AIOps IBM ' s collaboration with its clients sets it apart . “ As a technology leader , throughout my career , I have admired the range of interesting ideas and innovative technology developed by others as a result of co-creation . For example , AI for IT Operations , or AIOps , is a solution we developed as a result of client co-creation , where we apply AI to the data flowing through the client ’ s IT operations , being able to analyze that data throughout those operations and generate insights that can help identify and prevent problems or enable new capabilities that provide competitive advantage . ”
As an example of AIOps in practice , she gives the client case of a car rental agency : “ We helped them bring together the data from different sources including the mobile devices they use to rent cars , as well as the back end
234 June 2021