VIRGIN MOBILE MEA
“ People have got used to using their credit cards to do home grocery shopping . I think we are experiencing a region where people have become much more comfortable with digital payments and online payments . We have seen this in both the Virgin mobile segment and in the FRiENDi mobile space . We believe that this is just the beginning and the more you focus and invest into the digital space , the more successful you will be because this is the future .”
eSIM - the way forward “ In terms of new technology eSIMs are the way forward ,” predicts Dudman Nielsen . “ More devices will come with what ' s called an embedded SIM so you will not have to go to a dealer although we have made it easy in the UAE as we launched with a one-hour home delivery service but that will soon be old school .
“ The future is definitely with an eSIM . In Saudi Arabia , as an example , we have partnered with Absher which is a digital
ID and we have launched eSIM enabling this functionality . This effectively means when you have a new iPhone through your app share ID verification we can enable your eSIM from the comfort of your sofa at home .”
Great partnerships drive CX NetNumber is a strong partner of Virgin Mobile MEA along with Sinch and Workz .
“ I always believe in strong partnerships - the business needs to have strong , reliable long-term partnerships where there ' s mutual trust in that relationship because that opens up and gives opportunities for making strong development ,” comments Dudman Nielsen .
“ If we look at NetNumber , they are our vendor for HLR and HSS , which is the backend part of our systems , and they are also helping on the front end part – so we ' re very happy to have these vendors behind us .” technologymagazine . com 251