INFOSYS CONSULTING
QUICK FIRE QUESTIONS
What top three benefits will an increased digitalisation bring to your global clients ? Thomas Vogt says increased digitalisation will enable Infosys Consulting ’ s global clients across industries to achieve the following : 1 . Customer centricity - through omnichannel customer interaction and true customerdriven strategy will enhance the customer experience and give a clear competitive edge .
2 . Technologies like ML and prescriptive analytics will enhance business agility and the ability to anticipate and better mitigate future disruptions and global crises .
3 . An increase in operational performance .
“ 5G technologies and IoT-specific devices and technology , with low-cost and low-power consumption , will support widedeployment across the entire supply chain .
“ However , the most exciting new trend in 2021 for ERP solutions and business applications will be the acceleration of AI and automation . The core idea behind an AI-first transformation is the aspiration for an organisation to use human-machine intelligence to solve complex problems , make better and faster business decisions , and gain better visibility of operations to create and sustain a competitive advantage .”
What technology trends do you see taking off in the next year ? “ The fusion of IoT devices with ERP and business application systems will enable companies - especially those in the manufacturing and logistics industry - to mine and analyse vast amounts of realtime structured and unstructured data through connected sensors ,” said Vogt , who pointed out this will in turn increase top and bottom lines .
What message would you give to a company hesitant about starting its digital transformation ? “ Companies who want to remain relevant in a digital-first world must leverage the power of data and digital technologies to accelerate their business growth , unlock a new paradigm of decision-making and customer experience – because whether they like it or not - the digital race is on ,” said Vogt .
348 June 2021